Frequently Asked Questions

CrestCloud is a premium hosting provider offering enterprise-grade solutions including sample server hosting, bot hosting, Lavalink servers, and VPS services with world-class infrastructure.

We accept all major payment methods including credit cards, PayPal, cryptocurrency, and bank transfers. Contact us for enterprise billing options.

Yes! Our support team provides free setup assistance for all services. We offer comprehensive documentation and one-on-one support when needed.

We support Linux (Ubuntu, CentOS, Debian), Windows Server, and custom configurations. Contact us for specific requirements.

Absolutely! You can upgrade your plan at any time. Changes take effect immediately with prorated billing.

Yes! All our hosting plans come with free SSL certificates. We support both single-domain and wildcard certificates.

We perform automatic daily backups of your data. Backups are stored on separate infrastructure for redundancy and can be restored on demand.

We guarantee 99.9% uptime with our Service Level Agreement (SLA). If we fail to meet this, credits are automatically applied.

Bandwidth is unlimited on most plans. If you exceed typical usage, we may contact you about enterprise solutions.

Yes! All our servers include enterprise-grade DDoS protection with real-time attack mitigation and multi-layer filtering.

Average latency from our data centers is under 5ms for local regions and 50-80ms for international connections.

We offer full refunds within 7 days of purchase if the service is not deployed. Once a server is delivered and configured, refunds are not available.

No setup fees! Our pricing is transparent with no hidden charges. You only pay for the resources you use.

No! You can cancel your service anytime with no penalties. Prepaid credits can be used for future services.

Yes! Contact our sales team for enterprise pricing on multiple servers or long-term commitments.

We provide 24/7 technical support via email, Discord, and ticketing system. Response times are typically under 2 hours.

We use industry-standard encryption, firewalls, and regular security audits. All data centers are physically secured with 24/7 monitoring.

We prohibit illegal activities, spam, malware, and excessive resource usage. See our Acceptable Usage Policy for complete details.

Yes! Full root access is included with all plans. You have complete control over your server configuration.